Last updated: June 2026
In this Agreement, the following terms have the meanings set out below:
By accessing, purchasing, or using any Service, You confirm that You have read, understood, and unconditionally agree to be bound by this Agreement in its entirety. If You are entering into this Agreement on behalf of a legal entity, You represent and warrant that You have full authority to bind that entity to these terms. If You do not accept this Agreement in full, You must immediately cease all use of the Services.
Sivda provides web hosting, domain registration, email, and related digital infrastructure services as described at the point of sale. All Services are subject to the plan specifications, features, and resource limits applicable to the package purchased by the Client. Sivda reserves the right to modify, substitute, or upgrade the underlying technical infrastructure of any Service without prior notice, provided that the functional capabilities described at the point of sale are not materially diminished.
Sivda targets 99.9% monthly network and infrastructure availability. This commitment and the applicable remedies are governed exclusively by the Service Level Agreement, which forms part of this Agreement. The SLA sets out the sole and exclusive remedy available to the Client in respect of any service availability failure.
For unmanaged services, technical support is limited to ensuring that Sivda's core infrastructure (network, server hardware, and control panel) is operational. Sivda does not provide configuration, troubleshooting, or debugging assistance for Client-installed applications, custom scripts, or third-party software unless the Client has purchased a managed service tier expressly covering such support.
All Services are subject to the fair use and resource allocation obligations set out in the Acceptable Use Policy. Sivda reserves the right to throttle, suspend, or terminate any service that causes disproportionate resource consumption or adversely affects the performance of shared infrastructure.
All prices are displayed and invoiced in British Pounds Sterling (GBP, £). SIVDA LTD is not currently registered for VAT; prices shown across our platform are the total amounts due and no tax is added at checkout. Should our VAT registration status change, clients will be notified and invoices will reflect the updated position accordingly.
Invoices are generated and dispatched to the Client's registered email address ten (10) calendar days before the service renewal date. Where an active payment method is on file, Sivda will automatically attempt collection seven (7) calendar days before the invoice due date to ensure service continuity and to provide sufficient time to resolve payment failures before suspension is triggered.
| Event | Consequence |
|---|---|
| Payment outstanding for 4 calendar days | All associated Services are automatically suspended |
| Reinstatement of a suspended Service | An administrative reinstatement fee of £15.00 is payable before service restoration |
| Payment outstanding for 21 calendar days | Services are permanently terminated; all data, files, databases, backups, and configurations are irreversibly purged |
Data purged pursuant to this clause cannot be recovered under any circumstances. Sivda accepts no liability for any loss arising from the purge of data following non-payment.
Payments are processed by third-party payment processors. Sivda accepts no liability for errors, delays, or failures originating within those networks. Non-standard payment methods require prior written approval from Sivda before use.
Cancellations and refunds are governed exclusively by the Refund Policy, which forms part of this Agreement. Cancellation requests must be submitted through the Control Panel at least 24 hours before the auto-debit processing window opens (7 days before the due date) to prevent automated billing. Refund eligibility is determined in accordance with the Refund Policy.
Use of all Services is subject to the Acceptable Use Policy, which forms part of this Agreement. Breach of the AUP constitutes a material breach of this Agreement and may result in immediate suspension or termination without refund.
Sivda operates an affiliate programme through which eligible participants may earn referral commissions. Participation is voluntary and subject to separate affiliate programme terms, which are incorporated into and form part of this Agreement. Sivda reserves the right to modify commission structures, eligibility criteria, minimum payout thresholds, and programme terms at any time on reasonable notice. Commission entitlements are personal to the affiliate, are non-transferable, and cannot be exchanged for cash unless the affiliate programme terms expressly provide otherwise.
Sivda offers discounted pricing to eligible students. Eligibility is subject to periodic verification at Sivda's discretion. Sivda may request documentary proof of student status at any time and reserves the right to withdraw discounted pricing with immediate effect where valid proof is not provided within a reasonable period. Student pricing cannot be combined with other promotional discounts unless expressly stated. Any misrepresentation of eligibility constitutes a material breach of this Agreement and may result in immediate account termination without refund.
All intellectual property rights in the Sivda platform, website, control panel, trademarks, and associated materials vest in and remain the property of SIVDA LTD. This Agreement grants You no right, title, or interest in Sivda's intellectual property beyond the limited right to access and use the Services in accordance with its terms. You retain all intellectual property rights in content that You upload, deploy, or store through the Services.
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. Sivda makes no warranty, express or implied, as to: the fitness of the Services for any particular purpose; uninterrupted or error-free operation; or the security of data transmitted through the Services. This clause does not affect statutory rights that cannot lawfully be excluded.
Subject to clause 10.3, Sivda's total aggregate liability to the Client for all claims arising under or in connection with this Agreement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees actually paid by the Client to Sivda for the specific Service giving rise to the claim during the 31-day period immediately preceding the event giving rise to the claim.
Sivda shall not be liable, under any circumstances, for:
whether or not Sivda had been advised of the possibility of such losses.
Nothing in this Agreement limits or excludes Sivda's liability for: (a) death or personal injury caused by Sivda's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other applicable law.
You agree to indemnify, defend, and hold harmless SIVDA LTD and its directors, officers, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) Your use of the Services in breach of this Agreement; (b) any content You host, transmit, or store through the Services; or (c) any infringement by You of any third-party intellectual property or other rights.
Sivda reserves the right to amend this Agreement at any time. Material changes will be communicated by email to the Client's registered address at least 14 calendar days before taking effect. Continued use of any Service after the effective date of an amendment constitutes acceptance of the revised terms. If You do not accept a material amendment, You may cancel your Services in accordance with the Refund Policy before the amendment takes effect.
This Agreement is governed by and shall be construed exclusively in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with this Agreement.
Before commencing any formal legal proceedings against Sivda, the Client must submit a written dispute notice to [email protected] specifying: (a) the Client's full name and registered account email address; (b) a detailed description of the dispute; and (c) the specific remedy sought. Upon receipt of a valid notice, both parties shall engage in good-faith negotiations for 30 calendar days ("Negotiation Period"). No formal proceedings may be commenced until the Negotiation Period has expired without resolution.
Commencing formal legal proceedings without completing the Negotiation Period constitutes a material breach of this Agreement. Sivda reserves the right to apply for a stay of such proceedings and to seek recovery of all reasonable legal costs and expenses incurred as a consequence.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
This Agreement, together with all policies incorporated by reference, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior representations, negotiations, understandings, and agreements relating thereto.
You may not assign or transfer any of Your rights or obligations under this Agreement without Sivda's prior written consent. Sivda may assign this Agreement, in whole or in part, to a successor entity in connection with a merger, acquisition, or disposal of assets, provided that such successor assumes all obligations hereunder.
No failure or delay by either party in exercising any right under this Agreement shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any further exercise of it.
For legal enquiries and compliance matters:
[email protected]
SIVDA LTD, 124 City Road, London, EC1V 2NX, United Kingdom (Company No. 14935932)