Refund Policy

1. Cancellation

You may cancel any Service at any time through the Control Panel. To prevent automated renewal billing, cancellation requests must be submitted at least 24 hours before the auto-debit processing window, which opens seven (7) calendar days before the invoice due date. Cancellation requests submitted inside this window cannot be guaranteed to prevent the automated payment attempt.

Submitting a cancellation request does not in itself entitle the Client to a refund. Refund eligibility is determined exclusively by the applicable sections of this policy.

2. Pro-Rata Credit

Subject to the exclusions set out in sections 4 and 5 below, where a Client cancels an active service before the end of a paid billing period, a credit representing the unused portion of the prepaid period will be calculated on a pro-rata basis using the following formula:

3. Account Credit

Credits calculated under section 2 are issued as account credit applied to the Client's Sivda account balance. Account credit:

• Cannot be withdrawn as cash or converted to any other form of payment;
• Cannot be transferred to another client account; and
• Expires permanently and irrevocably when an account reaches "Closed" status in accordance with the Privacy Policy §6.

4. Cash Refunds

Refunds to the Client's original payment method are not issued as a matter of course. A cash refund will be considered solely at Sivda's discretion, and only where a Service is found to be materially faulty as a direct result of a Sivda infrastructure failure and Sivda is unable to restore normal operation within a reasonable timeframe. All cash refund requests must be submitted in writing to [email protected] with a description of the fault and any supporting evidence.

5. Non-Refundable Items

The following are non-refundable under any circumstances and no credit or cash refund will be issued in respect of them:

• Domain name registrations;
• Domain name renewals;
• Incoming domain transfer fees, once the transfer process has been initiated with the registrar or registry; and
• Any service suspended or terminated by Sivda for breach of the Acceptable Use Policy or any other material breach of the Client's agreement with Sivda.

Domain transactions are processed immediately and directly with top-level registries and cannot be reversed after initiation. Services terminated for policy violations are non-refundable; any refund entitlement that would otherwise have applied is forfeited upon such breach.

6. Contact

Refund and cancellation requests: [email protected] or through the client portal.